Terms and Conditions

1. Definitions

“MazeCrafts” means MazeCrafts Studio GmbH, Ritterstraße 12, 10969 Berlin, Germany. “Customer” means the business entity named on the order. “Kit” means a licensed bundle of digital assets — puzzle files, facilitator scripts, print-ready artwork, app configuration — identified in the order. “Props” means tangible items such as locks, printed maze walls, cipher wheels or crates. “Event License” means a one-off right to run a Kit for a single event. “Subscription” means the Team Enterprise plan billed monthly or annually. “Order” means the checkout confirmation, signed quote or purchase order accepted by MazeCrafts.

2. Order and formation of contract

Presentation of Kits on mazecrafts.biz is an invitation to treat, not a binding offer. A contract is formed only when MazeCrafts confirms the Order in writing, which includes an automated order confirmation email, or when MazeCrafts begins delivery. Quotations remain valid for 30 days unless stated otherwise. The Customer’s general purchasing conditions do not apply, even where MazeCrafts performs with knowledge of them; only these Terms and any signed framework agreement govern the relationship.

3. Business customers only

MazeCrafts sells exclusively to entrepreneurs within the meaning of section 14 of the German Civil Code (BGB), to legal persons under public law and to comparable non-consumer entities outside Germany. By placing an Order the Customer confirms that it is acting in the exercise of its trade, business, craft or profession. Because the Customer is not a consumer, the statutory right of withdrawal for distance contracts under sections 312g and 355 BGB does not apply. Cancellation is instead governed by clause 8.

4. Pricing, taxes and VAT

All prices are net amounts in euro, exclusive of value added tax and of any duties, levies or bank charges. The list prices at the time of the Order apply: Event License €490 per event, Team Enterprise €390 per month with a 20 per cent discount on annual prepayment, and Bespoke Build engagements from €7,500 as scoped in a statement of work.

For customers established in Germany, statutory VAT is added. For business customers established in another EU member state who provide a valid VAT identification number verified through the VIES system, supplies are invoiced without German VAT and the reverse charge procedure applies under Article 196 of Council Directive 2006/112/EC; the Customer is responsible for accounting for VAT in its own jurisdiction. For customers outside the EU, supplies are treated as non-taxable in Germany and any import duty or withholding tax is borne by the Customer. If a tax authority later determines that VAT was due, the Customer shall reimburse MazeCrafts for the assessed amount plus interest.

5. Payment terms

Invoices are payable net 14 days from the invoice date without deduction. Subscriptions are charged in advance for each billing period. Card payments are processed by Stripe; bank transfer is available for orders above €2,000. On late payment MazeCrafts may charge default interest of nine percentage points above the base rate under section 288(2) BGB, a flat fee of €40 under section 288(5) BGB, and may suspend access to Kits and the player app after giving seven days’ written notice. Set-off is permitted only against claims that are undisputed or finally adjudicated, and the Customer may exercise a right of retention only in respect of counterclaims arising from the same contractual relationship.

6. Delivery of digital goods

Kits are delivered electronically to the workspace within 48 hours of cleared payment, and normally within minutes. Delivery is complete when the files are made available for download or the app configuration is activated, whichever occurs first. The Customer is responsible for its own internet access, printing capability and mobile devices. Where a Kit requires colour-accurate printing, MazeCrafts provides specifications; it does not warrant results from third-party print shops.

7. Props: shipping, risk and inspection

Props ship from Berlin on Incoterms 2020 DAP for EU destinations and FCA for destinations outside the EU, unless the Order states otherwise. Risk of accidental loss or deterioration passes to the Customer on handover to the carrier where the Customer is a merchant, in line with section 447 BGB. Stated delivery windows are estimates; MazeCrafts is only in default after the Customer has set a reasonable grace period in writing. The Customer shall inspect Props on arrival and notify obvious defects within seven days and hidden defects within seven days of discovery, in accordance with section 377 HGB. Notification must include photographs and the packing-slip number.

8. Cancellation and rescheduling of event licenses

Event dates are reserved capacity: facilitators, print slots and prop kits are committed ahead of time. The following schedule applies to written cancellation or rescheduling requests, measured against the confirmed event start:

Notice given	Outcome
More than 14 days before the event	Full credit note, valid 12 months, usable against any Kit
7 to 14 days before the event	50 per cent credit note; the balance is retained as a cancellation fee
Fewer than 7 days before the event	No credit; fees remain payable in full

One reschedule inside the 7 to 14 day window is granted free of charge per calendar year for Subscription customers. Props already dispatched must be returned in resaleable condition at the Customer’s cost before a credit is issued. Subscriptions renew automatically and may be terminated with 30 days’ notice to the end of the current billing period; annual prepayments are not refunded pro rata.

9. Customer obligations

The Customer shall appoint a facilitator, brief participants on safety, comply with the Acceptable Use Policy, keep credentials confidential, and ensure that any venue used for a physical maze meets local fire, evacuation and occupancy rules. The Customer is responsible for content it uploads and for obtaining any consent needed to photograph or film participants.

10. Warranties and disclaimers

MazeCrafts warrants that Kits will materially conform to their published description for 12 months from delivery and that Props will be free from material defects in workmanship for 12 months. Statutory limitation periods for defect claims by merchants are reduced to 12 months, except for claims for damages arising from injury to life, body or health, from intent or gross negligence, or under mandatory product liability law. MazeCrafts will remedy a covered defect by repair, replacement or a corrected file at its option; if two remedy attempts fail, the Customer may reduce the price or rescind the affected Order. Beyond the express warranties above, and to the extent permitted by law, the service is provided without further warranty, including any implied warranty of uninterrupted availability, of fitness for a particular team-development outcome, or of specific engagement scores.

11. Limitation of liability

MazeCrafts is liable without limitation for damage caused intentionally or by gross negligence, for injury to life, body or health, under the Product Liability Act, and where it has given a guarantee. For slight negligence MazeCrafts is liable only for breach of a material contractual obligation and only for foreseeable damage typical of this type of contract. In all such cases aggregate liability per contract year is capped at the fees the Customer paid to MazeCrafts in the 12 months preceding the event giving rise to the claim. Liability for lost profits, loss of data beyond the cost of restoring a compliant backup, and reputational harm is excluded within these limits. Nothing in these Terms limits liability in a way that would be invalid under sections 307 to 309 BGB, and clause 11 is to be read down rather than struck out if a court finds any part of it excessive.

12. Indemnity

The Customer shall indemnify MazeCrafts against third-party claims, including reasonable legal costs, arising from content the Customer uploaded, from its use of a Kit outside the licence scope, from injury at a venue under the Customer’s control, or from its breach of the Acceptable Use Policy. MazeCrafts shall notify the Customer promptly of any such claim and shall not settle it without the Customer’s consent.

13. Force majeure

Neither party is liable for delay or failure caused by events beyond its reasonable control, including natural disasters, epidemics, war, terrorism, strikes not involving its own workforce, failures of public telecommunications networks, cyber-attacks on infrastructure providers, and binding acts of government. The affected party shall notify the other without undue delay and use reasonable efforts to mitigate. If the event persists for more than 60 days, either party may terminate the affected Order without liability other than payment for performance already rendered.

14. Confidentiality

Each party shall keep the other’s non-public commercial and technical information confidential for five years from disclosure, using at least the care it applies to its own confidential information, and shall disclose it only to personnel and advisers with a need to know who are bound by equivalent obligations.

15. Term, suspension and termination

Event Licenses end when the licensed event concludes. Subscriptions run for the agreed initial term and renew automatically. Either party may terminate for cause where the other commits a material breach and fails to cure it within 14 days of written notice, or upon insolvency. MazeCrafts may suspend access immediately where continued use would expose it or third parties to legal risk, and shall restore access as soon as the risk is resolved.

16. Assignment and subcontracting

The Customer may not assign this contract without MazeCrafts’ prior written consent, which shall not be unreasonably withheld in the case of a merger or sale of the entire business. MazeCrafts may engage subcontractors but remains responsible for their performance.

17. Governing law and venue

These Terms and any dispute arising from them are governed by the substantive law of the Federal Republic of Germany, excluding the United Nations Convention on Contracts for the International Sale of Goods and excluding conflict-of-laws rules. The exclusive place of jurisdiction for merchants is Berlin, Germany. MazeCrafts may alternatively sue at the Customer’s general place of jurisdiction. Nothing prevents either party from seeking interim injunctive relief in any competent court.

18. Amendments, severability and form

MazeCrafts may amend these Terms for Subscription customers with 30 days’ written notice; if the Customer objects in writing before the effective date, the Subscription continues on the previous terms until the end of the current term. Amendments to individual Orders require written form, including email. Should any provision be or become invalid, the remaining provisions stay in force and the invalid provision shall be replaced by the lawful provision closest to the parties’ economic intent.